Dr H Judson

We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately.
Further written information is available from Reception or the Practice Complaints Leaflet below, on the complaints procedure which is in line with NHS Guidance.

The practice complies with Data Protection, Access to Medical Records legislation and observes a strict code of confidentiality with all patient contacts and medical information held within the practice.
There are rules regarding how your details are handled and who can gain access to this information.
To provide further medical treatment for you e.g. from district nurses and hospital services.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

This practice handles medical records in-line with laws on data protection and confidentiality.
We share medical records with those who are involved in providing you with care and treatment.
In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You have the right to object to your medical records being shared with those who provide you with care.

We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual Patient Participation Group so that you can have your say.
We will ask the members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
We will contact you via email and keep our surveys succinct so it shouldn't take too much of your time.
We aim to gather as broad a spectrum as possible to get a truly representative sample.

As your GP practice, we are a 'data controller' for any information that we keep about you and your health.
This Privacy Notice tells you what information we collect about you, how we store it, and who we share it with - and the reasons why.
All of the different information we keep about your health is looked after by the staff who look after you.
Only the doctors and nurses you have appointments with will be able to access to your information.
The information can only be viewed when absolutely necessary.