If you require medical advice between 6 and 6:30pm Monday - Friday please call 07392866847. For urgent appointments outside our normal surgery hours, please call NHS 111. For emergencies call 999. BILLINGHAM AND NORTON PCN "We are a group of likeminded practices, committed to working collaboratively with the aim of providing the best care to all our patients while future proofing general practice in our area."
Melrose Medical Centre Ltd This practice handles medical records according to the laws on data protection and confidentiality. We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event. We are based in Billingham, Stockton on Tees. We are a small surgery with Dr Awad, Dr Goddard and our practice Nurse and healthcare assistant as well as our practice manager and reception staff.
We serve the Billingham area and surrounding villages.
Melrose Medical Centre Ltd This practice handles medical records according to the laws on data protection and confidentiality. We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event. We are based in Billingham, Stockton on Tees. We are a small surgery with Dr Awad, Dr Goddard and our practice Nurse and healthcare assistant as well as our practice manager and reception staff.
We serve the Billingham area and surrounding villages.
Services
Telephone Consultations - The Practice offers this service allowing patients to speak to the Doctor on the telephone.
Some patients find this method of consultation more convenient than coming into the surgery.
Ask the Receptionist for a telephone consultation when you make an appointment.
You can also speak to the Practice Nurse on the telephone at a pre-arranged time.
An annual Flu immunization programme for elderly and at risk patients and also a pneumonia vaccination is offered for those over 60.
Some patients find this method of consultation more convenient than coming into the surgery.
Ask the Receptionist for a telephone consultation when you make an appointment.
You can also speak to the Practice Nurse on the telephone at a pre-arranged time.
An annual Flu immunization programme for elderly and at risk patients and also a pneumonia vaccination is offered for those over 60.
If you need an ambulance to take you to the hospital for an appointment or admission, ring the surgery and speak to the Receptionist.
You will need your hospital letter to hand as specific details about your appointment will need to be taken.
We hope that any problems you may have can be resolved within the Practice.
In the unfortunate event that you have reason to complain about our service, ask for a Complaints Leaflet at Reception or contact the Complaints Manager at the surgery.
In order to help us improve our service, any comments are welcomed by the Practice, written or verbal and should be marked for the attention of the Practice Manager.
You will need your hospital letter to hand as specific details about your appointment will need to be taken.
We hope that any problems you may have can be resolved within the Practice.
In the unfortunate event that you have reason to complain about our service, ask for a Complaints Leaflet at Reception or contact the Complaints Manager at the surgery.
In order to help us improve our service, any comments are welcomed by the Practice, written or verbal and should be marked for the attention of the Practice Manager.
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