Grove Medical Practice
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Grove Medical Practice
If you have registered for online access you may use our repeat prescription ordering and appointment booking facility. The surgery will close from 12.30pm every Wednesday and reopen the following morning at 8.30am. In the event of a medical emergency during these hours, we can be contacted on 07907022612. We are experiencing an extremely high level of demand and unfortunately have had a number of both clinical and administrative staff off due to sickness or isolation.

Thank you for your patience and co-operation during these extremely difficult times. We are now on Facebook and will be using this social media page to bring you updates from the practice. Patients using the practice's Facebook Page are expected to adhere to the following code of conduct at all times. Patients are not permitted to disclose any patient identifiable information about other patients.

Patients must not post any comments that are inaccurate, fraudulent, harassing in nature, embarrassing, obscene, defamatory or unlawful on any social media platform.
Services
The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest.
Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.
This practice is committed to observing the laws on data protection and confidentiality concerning your medical record and all uses and sharing of your information.
Our Practice / Treatment Room Nurses are available for consultations and advice on health matters.
Special interests include Asthma, Diabetes, cervical smears, Hypertension Clinic and supporting those who are trying to develop a healthy lifestyle with advice regarding weight, exercise, etc.
They are available for routine health checks - especially those who rarely attend the Surgery and the elderly.
Within the Treatment Room, our nursing team carry out many procedures including blood tests, blood pressure checks, injections and the dressing of wounds.
Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
Receive a full and prompt reply to any complaints about the services provided by the Practice.
Be patient if appointment times are running late-please remember it may be you who needs extra time on another occasion.
Ask for a home visit only if illness prevents you attending the Surgery-children can usually be brought safely to the Surgery.
We are now on Facebook and will be using this social media page to bring you updates from the practice.
Patients using the practice's Facebook Page are expected to adhere to the following code of conduct at all times.
Patients are not permitted to disclose any patient identifiable information about other patients.
Patients must not post any comments that are inaccurate, fraudulent, harassing in nature, embarrassing, obscene, defamatory or unlawful on any social media platform.
Such posts may be reported to the Practice Manager and the post reported to the relevant moderator.
This Practice considers aggressive behaviour to be any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures.
In keeping with the rest of the National Health Service we operate a 'zero tolerance policy' with respect to the protection of all staff.
This means that no abuse of Doctors or Staff is acceptable whether verbal or physical and any patient behaving in this manner may be removed from the Practice list with immediate effect.
If necessary the Police will be informed.
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