These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you.
Please ask us questions if you are unsure of anything. People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors' or nurses' names are indicated on their doors. We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you.
You should wait no more than 30 minutes in the waiting room without receiving an explanation for the delay. You will have access to a doctor rapidly in case of an emergency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.
Please ask us questions if you are unsure of anything. People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors' or nurses' names are indicated on their doors. We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you.
You should wait no more than 30 minutes in the waiting room without receiving an explanation for the delay. You will have access to a doctor rapidly in case of an emergency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.
Services
This will then be sent to our secure NHS mailbox and, if appropriate, will be added to your clinical record.
Please do not upload documents or images unless you have spoken to our team first.
If there are any problems with issuing your prescription, we may call you to let you know.
Please select where you want your prescription to go.
Please also note that Pharmacies may take up to 96 hours to issue your medication and would ask that you are patient.
Please do not upload documents or images unless you have spoken to our team first.
If there are any problems with issuing your prescription, we may call you to let you know.
Please select where you want your prescription to go.
Please also note that Pharmacies may take up to 96 hours to issue your medication and would ask that you are patient.
Appointments may be made by telephoning 0141 531 6010.
If you cannot keep an appointment, please inform us as soon as possible as this will assist in oversubscribed situations.
Patients are requested to phone after 8.00am for routine appointments and enquiries.
Same-day appointments are often available, to be used for emergencies only.
Routine appointments can be booked up to 2 weeks in advance, sometimes more at GP discretion.
By dialling 0141 531 6010 you will be connected to Out Of Hours Service or, dial NHS 24 direct on 111 who will provide medical attention to our patients when the surgery is closed.
If you cannot keep an appointment, please inform us as soon as possible as this will assist in oversubscribed situations.
Patients are requested to phone after 8.00am for routine appointments and enquiries.
Same-day appointments are often available, to be used for emergencies only.
Routine appointments can be booked up to 2 weeks in advance, sometimes more at GP discretion.
By dialling 0141 531 6010 you will be connected to Out Of Hours Service or, dial NHS 24 direct on 111 who will provide medical attention to our patients when the surgery is closed.
If you require regular medication, the doctor will issue you with a computer-printed reorder form.
Prescriptions will be returned through the post if a Stamped Addressed Envelope (SAE) is enclosed.
You can now request your prescription via our online service, ask at the Reception desk for details, or you can request via this website by selecting the appropriate button.
Please allow 48 hours before collection.
If your Pharmacy normally re-order your medication for you, please direct any enquiries to them.
Prescriptions will be returned through the post if a Stamped Addressed Envelope (SAE) is enclosed.
You can now request your prescription via our online service, ask at the Reception desk for details, or you can request via this website by selecting the appropriate button.
Please allow 48 hours before collection.
If your Pharmacy normally re-order your medication for you, please direct any enquiries to them.
If a doctor or nurse has told you to telephone for the results of any tests taken, please telephone our enquiry line on 0141 531 6010 between 10.00am and 5.00pm Monday to Friday only.
Please allow at least three working days before telephoning for the results of blood tests and at least seven working days for x-ray results.
It is important to note that results can only be given to the patient themselves, unless the patient is under 16 years.
Therefore, staff are required to ask for particular details to ensure results are given to the correct person.
Please allow at least three working days before telephoning for the results of blood tests and at least seven working days for x-ray results.
It is important to note that results can only be given to the patient themselves, unless the patient is under 16 years.
Therefore, staff are required to ask for particular details to ensure results are given to the correct person.
You will be asked to make a GP appointment around your baby's 6 weeks mark - these appointments are for child developmental checks.
Immunisation queries or to discuss other problems, eg sleeping, feeding and child health worries, should be directed towards your health visitor.
Please contact your health visitor in the first instance unless you have a medical condition which requires GP intervention.
This is run by the practice nurse by appointment only.
If you are not routinely assessed at Hospital for Diabetes, we will invite you in to the Practice every 6 months.
Immunisation queries or to discuss other problems, eg sleeping, feeding and child health worries, should be directed towards your health visitor.
Please contact your health visitor in the first instance unless you have a medical condition which requires GP intervention.
This is run by the practice nurse by appointment only.
If you are not routinely assessed at Hospital for Diabetes, we will invite you in to the Practice every 6 months.
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