With our patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it's safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available. If your condition or symptoms change or get worse, please contact the NHS as you would normally.
Of course we're not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well-being whatever your medical condition.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available. If your condition or symptoms change or get worse, please contact the NHS as you would normally.
Of course we're not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well-being whatever your medical condition.
Services
Whilst we encourage our patients to contact the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You do not require a doctor's sickness certificate for any illness lasting seven days or less.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work.
A medical certificate, now called a 'Statement of Fitness for Work' (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work.
A medical certificate, now called a 'Statement of Fitness for Work' (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
If you are on long term treatment of any kind, you will be supplied with a repeat prescription list that must be agreed by the doctor.
Please note you must give your repeat prescription order a minimum of three working days to be completed.
If you are requesting a prescription early, please specify in detail the reason for this on your request.
Ticking the items you require and bring your list to the surgery, allowing three working days to prepare your prescription.
Posting your prescription to us, but please remember to enclose a stamped self-addressed envelope and allow at least three working days depending on postage used.
Please note you must give your repeat prescription order a minimum of three working days to be completed.
If you are requesting a prescription early, please specify in detail the reason for this on your request.
Ticking the items you require and bring your list to the surgery, allowing three working days to prepare your prescription.
Posting your prescription to us, but please remember to enclose a stamped self-addressed envelope and allow at least three working days depending on postage used.
The doctor reviews all test results and will make a comment on your medical records as to whether your result is normal or abnormal.
The receptionist will be able to give you this information when you enquire and will advise if any action is recommended by the doctor.
Please note it is your responsibility to contact the Surgery for your results as it is not possible to contact every patient individually.
Please note that we do have a strict policy regarding confidentiality and data protection.
In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
The receptionist will be able to give you this information when you enquire and will advise if any action is recommended by the doctor.
Please note it is your responsibility to contact the Surgery for your results as it is not possible to contact every patient individually.
Please note that we do have a strict policy regarding confidentiality and data protection.
In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
Richmond patients can now self refer into physiotherapy without having to see a GP first if you are over 16 years old.
Telephone referrals are available but the service is limited, it is for patients who are unable to use a computer or who do not have someone to help them.
The telephone service operates between 10:00am and 12:30am on: 020 8714 4019.
Telephone referrals are available but the service is limited, it is for patients who are unable to use a computer or who do not have someone to help them.
The telephone service operates between 10:00am and 12:30am on: 020 8714 4019.
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